Return and Refund Policy

At Dandy's Town, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward return and refund process.

Return Policy Overview

  • Return Window: You have 30 days from the date of delivery to initiate a return.
  • Condition: Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or not as described.
  • Return Address: 161 Matimbo, Malolos, Bulacan 3000 PH

How to Return an Item

  1. Contact Us: Email our support team at info@dandystown.com with your order number and reason for the return.
  2. Receive Instructions: We will provide you with a return authorization and detailed instructions.
  3. Prepare the Package: Securely pack the item in its original packaging, including all accessories, tags, and documentation.
  4. Ship the Item: Use a trackable shipping method to send the package to the address provided in the return authorization.

Refund Process

  • Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
  • Refund: If approved, a refund will be processed to your original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at info@dandystown.com. We will guide you through the exchange process.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable in their descriptions.

Contact Information

  • Phone: +1-(754)-300-3879
  • Email: info@dandystown.com
  • Address: 1497 SE 17th St. Fort Lauderdale, Florida 33316

Our customer service team is available Monday to Saturday, 9:30 AM to7:00 PM EST. We strive to respond to all inquiries within 1-2 business days.

Our Guarantee

  • Free Shipping
  • 30-Day Return Policy
  • Secure Payment
  • Dedicated Customer Service
  • 100% Customer Satisfaction Guarantee

For more information, please visit our FAQs or Contact Us pages.